Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

The DU Lounge

Eugene

(62,931 posts)

9. Glitches will happen, but Waymo's idea of customer support is disturbing.

Reply to catbyte (Original post)

Wed Jan 8, 2025, 05:27 AM

Jan 8

Customer support required the rider to jump through technical hoops to override a major screwup.
Fortunately in this case, the rider was a tech guy more unflappable than most end users.

Emergency intervention needs to be simple and fool-proof. This isn't.

Edit history

Please sign in to view edit histories.

Recommendations

0 members have recommended this reply (displayed in chronological order):

15 replies

= new reply since forum marked as read

Highlight:

Passenger in driverless car gets stuck in loop at airport [View all] catbyte Jan 7 OP

I agree I won't use anything new until all the bugs have been ironed out as they used to say Walleye Jan 7 #1

Makes me want to jump into one of those self driving traps. Biophilic Jan 7 #2

I have a hard time believing those things are allowed on public streets. Think. Again. Jan 7 #3

Reminds me of the MTA song. rickford66 Jan 7 #4

! rurallib Jan 7 #6

beat me to it. was just thinking about it. AllaN01Bear Jan 8 #14

And here I thought being in a loop with an AI-answering-phone-machine was bad. Jim__ Jan 7 #5

No way; no how! Sogo Jan 7 #7

Don't know if it was posted here. duncang Jan 8 #8

Glitches will happen, but Waymo's idea of customer support is disturbing. Eugene Jan 8 #9

"I'm sorry your car is headed toward a cliff but I can't control your car" dalton99a Jan 8 #10

Just a little glitch in the matrix... Wounded Bear Jan 8 #11

I'll use it when all the bugs have been taken out of the system. debm55 Jan 8 #12

Oh, hell no. tanyev Jan 8 #13

what can go worng, go wrong, go wrong. rinse and repeat. AllaN01Bear Jan 8 #15