Constant technology changes throw seniors a curve, and add to caregivers' load [View all]
https://medicalxpress.com/news/2026-03-constant-technology-seniors-caregivers.html
This past Christmas, I helped my parents choose a water filter. The latest "smart" models all came with a smartphone app that promised to monitor filter life, track water quality, and automatically request service. Yet my father, age 75, and mother, 67, were quick to reject them in favor of a nondigital model.
"Every time it updates or I forget how to use it, we'll have to call you," my dad said.
As an only child living 8,000 miles (12,875 kilometers) away, I didn't need convincing. My parents are aging in place and don't need traditional caregiving--they cook, drive, and manage their home just fine. Instead, I provide what I call technology caregiving: helping them with their digital activities of daily living, from online banking to booking theater tickets.
But as the tech industry shifts toward artificial intelligence agents and generative user interfaces--promising to make devices smarter than ever--I am bracing for this invisible workload to become heavier, not lighter. In addition to being a technology caregiver, I'm a computer scientist who studies human-computer interaction.
. . .
I see this daily with seniors having to deal with new phone screen layouts, etc. but especially with dealing with the AI bots at the end of every customer support phone call or web interaction.