Mental Health Support

Obviously she's going to need more frequent visits so you can get a real sense of what's going on.

Was she wearing clean clothing? Was her bed clean and dry?

Did she respond to you when you hugged her? The blankness is concerning, do you think they could be sedating her? Had she been out of bed that day?

Did she look like she was getting enough food and fluid?

Answering these questions will give you a better idea of whether or not she's being neglected.

You need to find a way to visit. That's the best way to ensure she isn't being neglected. Complaining via phone was good, a letter is better, but the list needs to be a bit more complete.

Good luck, Koz, and don't be afraid to make enemies. Sometimes that's necessary.