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EFerrari

(163,986 posts)
3. SET: Sympathy, empathy, truth.
Sat Dec 17, 2011, 05:02 PM
Dec 2011

This is a communication tool for use when people are very upset and having trouble being in charge of themselves. If you use those steps, it helps the upset person focus on your "T", on your message to them.

Imo, using this (or some tech that is as effective) in the statement is as or more important than the content of whatever advisement we can dream up.







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