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Computer Help and Support

brush

(58,733 posts) Mon Mar 28, 2022, 03:18 PM Mar 2022

Need printer help. [View all]

I have an HP Officejet 7612 printer that hasn't been used for a while. I turned it on and it said I needed to replace all ink cartridges, which I've done. There's paper in it, the print driver is there but when I select it on my computer and hit print, it goes through all the motions and the paper comes out but there's no image.

Same when I use the copy function.

Anyone have an idea?

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20 replies

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Need printer help. [View all] brush Mar 2022 OP

You may have congested nozzles MerryHolidays Mar 2022 #1

Thanks. That's beyond me mechanically though. brush Mar 2022 #5

If you have the Manufacturers printed utility installed on your pc it may have a clear nozzle option PoliticAverse Mar 2022 #6

There should be a nozzle cleaning function in the printer menu MerryHolidays Mar 2022 #7

I'll try it. Thanks. brush Mar 2022 #9

Try this MerryHolidays Mar 2022 #8

Did you unplug it multigraincracker Mar 2022 #2

did u try a head cleaning cycle nt msongs Mar 2022 #3

Thanks. I'll try that. brush Mar 2022 #4

Did you follow the instructions when putting the new cartridges in? TreasonousBastard Mar 2022 #10

Yes, they're new cartridges. They slice right into the appropriate slot. brush Mar 2022 #11

They might slide right in, but you should have to take the tape off... TreasonousBastard Mar 2022 #12

There's no tape on them. No cleaning needed. They're HP... brush Mar 2022 #13

Without seeing it, I can't say any more. Have you called HP support? TreasonousBastard Mar 2022 #14

Not yet. Got another suggestion to try the head cleaning cycle... brush Mar 2022 #15

I have used HP cartridges for 20 plus years gibraltar72 Mar 2022 #17

There's no tape. They're HP 933s. I don't think they're the problem. brush Mar 2022 #18

Can you print a test page? lastlib Mar 2022 #16

That's what I'm trying. brush Mar 2022 #19

I've had success in the past canetoad Mar 2022 #20