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Computer Help and Support

icymist

(15,888 posts) Wed Apr 15, 2020, 06:02 PM Apr 2020

Android phone won't allow internet - Kicks you off the internet [View all]

Hello. My roommate has a problem with her android phone. Every time she tries to get on the internet it kicks her off. Sometimes she is able to get on enough to start reading email, only to have it kick her off. Customer service is useless right now as she told me that she thought the guy she was talking to actually fell asleep. Snoring even. I know these are trying times, but wow! Anyone got any ideas?

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9 replies

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Android phone won't allow internet - Kicks you off the internet [View all] icymist Apr 2020 OP

Reboot your wifi network? OAITW r.2.0 Apr 2020 #1

It's wi-fi icymist Apr 2020 #2

I'd compare settings on both phones on the data-network set-up. OAITW r.2.0 Apr 2020 #4

Remove the connection and re-add it after a reboot. cayugafalls Apr 2020 #3

Good suggestion! OAITW r.2.0 Apr 2020 #5

Thank you. Going to try that. icymist Apr 2020 #6

Okay, it's working! icymist Apr 2020 #7

Good to hear, ping back here if it stops again. nt cayugafalls Apr 2020 #8

yep,,this was my initial thought,, kozar Apr 2020 #9