Verizon problems [View all]

my phone line is dead, but I still have internet. This happened last fall and they took 3 weeks to fix it. Now the same problem. I scheduled a repair visit for today, and waited home all day. They never called and never showed up. I got Chat tech support. They said they contacted the technician, and the "concern team" and they wanted the "best" technician for my problem. All of which I think is a lie. They had no intention of fixing my phone line. It is their problem. The phone is dead, no lights, no dial tone. But when I call it using my cell, it appears to ring on the cell phone, but of course not in the house because the line is dead. Last year Verizon seemed to think the phone was fine when they called because it appeared to ring on their end, but it was dead here all along.

I complained to the PUC, and they helped, but really they do little.

I'm ready to ditch home internet. I can grab twice a week library access. I could also get cable tv access, but it's no phone at about the same price as Verizon.

Any of you have no landline phone? How is that working out? No 9-1-1 access? Change phone number with all your contacts. I don't use a smart phone. There is that issue too, I'm a novice.