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Computer Help and Support

canetoad

(18,548 posts)

12. Try to boot into Safe Mode

Reply to Squinch (Original post)

Wed Sep 12, 2018, 08:10 PM

Sep 2018

Normally, you would switch the machine on and start tapping the F8 key. A quick Google says that this should work for your machine but you may need to search the exact model if it doesn't.

If you can get it to load a black & white screen with boot options, select 'Safe Mode' and wait for it to churn through some screens. If this works, there is probably some conflict in programs or services trying to load at start up. Not necessarily a fix, but could give a clue on what to try next.

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UPDATE ON: Computer problem. Any help appreciated. [View all] Squinch Sep 2018 OP

Hold down the power button until it goes off Renew Deal Sep 2018 #1

Tried it. It goes off and on again fine, but doesn't get past the logo screen. Squinch Sep 2018 #2

maybe it's trying to update? Mosby Sep 2018 #3

Does it have a removable battery? If so, try taking the battery out so it... TreasonousBastard Sep 2018 #4

Try that Renew Deal Sep 2018 #5

Its one of those hybrid notebook/tablets, so there's nothng Squinch Sep 2018 #9

Thank.you. I'm going to try this. It's an internal battery so I have to Squinch Sep 2018 #7

What do you mean logo screen? Do you mean the mfr's logo or the LOGON screen CurtEastPoint Sep 2018 #6

The screen that has the "Lenovo" logo. It usually flashes for a few Squinch Sep 2018 #8

It *could* be the motherboard but it could also be any of a few other things. better Sep 2018 #10

Thank you ! I never saw this in my searches. Squinch Sep 2018 #11

Try to boot into Safe Mode canetoad Sep 2018 #12