Anybody else suffer through the incompetence that is Qwest/CenturyLink? [View all]

Honestly, that they call themselves "service oriented" is the most pathetic thing I've ever heard. After spending over an hour on the phone earlier this week to have my DSL speed upgraded, they never wrote the service order for it and when I called back today, when the service was supposed to be live, I found out that the service order was never written. It took being transferred to 3 different people only to find they could write an order immediate and try to get it handled by the middle of next week. No explanation of why the first contact couldn't/didn't handle the request but they'd be happy to now write the order for me.

The only other game in town is to change to Comcast and I'll never, ever switch to them. After having been a customer for over 25 years, you'd think they could get a simple order right but no, they manage to bungle the smallest of things, leaving me to wonder why I spent nearly 75 minutes on the phone earlier this week.

I'm keeping my current speed as I can't justify paying them more for the privilege of being treated like crap. They're great a apologizing but as far as service execution, they absolutely suck.

What's your experience with them been like?