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Callie1979

(1,380 posts)

20. I worked for a company like that; cutting support staff produced worse cust svc

Sun Mar 15, 2026, 09:29 AM

Mar 15

I was a field tech; drove around fixing equipment. One of the biggest sales points for our equipment was "We provide same day or next day service with company employees".
THEN the top folks started cutting field techs (must "save money&quot ; response times slowed. Larger customers left for competitors, so they cut MORE. And lost MORE customers. The stupid thing is, in my area we had 3 guys. In that area we had over 3000 machines from desktop sized to 300k machines. We had FOUR customers who generated enough revenue to pay ALL THREE of our salaries. So the rest was gravy. But still not enough
I was actually lucky when it was my turn. YEARS earlier I knew at some point I'd be rug-pulled so I started buying rental homes & finding other sources of income. So when my day came I decided, at 53, "I'm done. I'm now retired". Not sure where I'd be if I hadn't prepared

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Highlight:

More Than 60,000 Washington Post Customers Canceled Subscriptions After Jeff Bezos Axed 44% of Reporters [View all] BumRushDaShow Mar 15 OP

Vote With Your Wallet Roy Rolling Mar 15 #1

It shows they have lots of spare change Gum Logger Mar 15 #4

The only thing I have on that list is Paramount + which will be toast in August Bengus81 Mar 15 #19

"Bezos doesn't need my money..." OldBaldy1701E Mar 15 #11

They rely on advertisers to keep the paper in the black. Subscribers leave and so do Bengus81 Mar 15 #24

I'm sure they can get mypillow to renew their ad subscription mdbl Mar 15 #26

Yes, they do. OldBaldy1701E Mar 16 #36

We still receive an occasional "please come back" email from them. QueerDuck Mar 15 #2

Greedy scum controlling the narrative wolfie001 Mar 15 #3

That's runaway Capitalism for ya. joshdawg Mar 15 #8

I cancelled my subscription in November 2024 perdita9 Mar 15 #5

Make a new newspaper Tetrachloride Mar 15 #6

Not Worth the 99 cents per month I was Paying eringer Mar 15 #7

Many of us had already left The Post COL Mustard Mar 15 #9

60k sounds like a big loss, but the total number of digital subscribers to WaPo is 2.5M. TheRickles Mar 15 #10

It's not only the decline in numeracy, marybourg Mar 15 #12

This is how the NYT framed it (the piece is a lengthy long-form thing that is typical of something in the magazine) BumRushDaShow Mar 15 #14

Interesting snip about the content's context- thanks. But still no numerical context by the Times. TheRickles Mar 15 #15

I haven't read the whole thing yet BumRushDaShow Mar 15 #16

10% is getting serious! Thanks for tracking this down. TheRickles Mar 15 #22

That's when I canceled , but it took 6 months to actually stop since I had paid for a year fargone Mar 15 #31

The cuts really make no sense Deminpenn Mar 15 #13

As someone who worked in corporate management for years, you cannot cut your way to profitability. Lonestarblue Mar 15 #17

I worked for a company like that; cutting support staff produced worse cust svc Callie1979 Mar 15 #20

I dropped it when he BOUGHT it. And I've NEVER used Amazon. How many DUeers have stopped? Callie1979 Mar 15 #18

About the Post AverageOldGuy Mar 15 #21

Not enough people are willing to pay for internet content when the mindset is that it should all be "free" MichMan Mar 15 #23

Do people realize that Besos doesn't care edhopper Mar 15 #25

Bezos doesn't have to care Keepthesoulalive Mar 15 #28

I wasn't directed this edhopper Mar 15 #29

This is about ego Keepthesoulalive Mar 15 #30

Is THAT all? Not enough. nt jrthin Mar 15 #27

I cancelled my WaPo subscription after he blocked their endorsement of Kamala NEOBuckeye Mar 15 #32

comcast priced me out of the market years ago.::( AllaN01Bear Mar 15 #33

Once you decide your paper will just echo and follow the party line . . . Aussie105 Mar 15 #34

I wish they would approach it like cable tv and offer a couple dozen or so news options travelingthrulife Mar 16 #38

Yo mahina Mar 16 #35

'How to kill democracy' by Jeff Bezos. travelingthrulife Mar 16 #37