Another update on the problem of Star Members seeing ads [View all]

Last edited Mon Mar 29, 2021, 12:26 PM - Edit history (1)

UPDATE 3/29:

We believe this problem is now resolved. If you are a Star Member who is seeing ads, please try logging out of DU and logging back in again. If this doesn't fix the issue, please contact me directly.

Thanks everyone for your patience.

-- EarlG


ORIGINAL MESSAGE:

As many of you are aware, we've been having a problem recently with some Star Members seeing ads, which obviously should not be happening.

The good news is that last night, the company we partner with to show ads on DU rolled out a potential fix, and as of this morning I have received no new reports from Star Members seeing ads.

While we can't yet guarantee that the problem has been completely resolved, we are cautiously optimistic.

WHAT HAPPENS NEXT

If you are a Star Member who is still seeing ads, we recommend that you log out and log in again to see if this fixes the issue. If this doesn't work, I would like to hear from you -- please send me a DU Mail message.

Once we're certain that no Star Members are seeing ads, we can consider this problem fixed. We still need to revert some changes that we made to our configuration while we were troubleshooting, and there may be some intermittent error messages when we do this, but we expect them to be temporary. We won't be making these changes until early next week, and we'll give you another heads up before we do it.

If you are a Star Member who has had to put up with this annoyance, my apologies again, and thank you very much for your patience and understanding while we worked to fix it. It has been a frustrating problem, and while we're not quite ready to declare "Mission Accomplished," we believe we're close to the finish line.

We'll update you again when we have further news. In the meantime, if you're still experiencing issues, please don't hesitate to let me know.

-- EarlG