General Discussion

I've had three major screw ups, (one retail, one medical, and one on a bill payer site) in the past week. All took time to sort out with a real human, and all took several phone calls, with my credit card being locked for a fraud alert at one point.
Aggravating.
Everyone I talked to blamed "new rules" or "new systems" when I asked "what the hell?" One example that blew my mind. At a private bill payer site for a storage unit that I have used for the past year, there was a pop-up during the payment process that was not part of the payment. I wasn't paying attention and hit continue, and it added $1.99 a month charge to be automatically charged to my VISA for an ad block service!

VISA caught it immediately and froze my card with a fraud alert! It also blocked me from paying the bill online, and the payment was due that day. More calls and bs. But good on VISA for catching that! I called the storage company and bitched about the shady pop-up that was never there before. No comment. They said they would make note that I was blocked from paying the bill.

It's not working.