General Discussion

And lots of places use offshore tech support. My employers help desk for internal users is initially offshore and at least one of our call centers is as well.

A bigger issue I see is why did he try to call Microsoft for an iPad? But that could be the article making a mistake.

The bank does presumably bear at least some responsibility. There should be some sort of alarms over transferring that much money, especially offshore without some more affirmative confirmation on the account owner's part. I'm assuming he didn't okay anything there. But if they are required to notify the government of somewhere less than $10,000 account withdrawals, seems like they should do the same for their customer. And presuming they sent the money to some offshore bank with sketchy rules on knowing their clients, that also seems like a responsibility of the victim's bank.