General Discussion

Years ago, I worked in IT alongside our Telcom team, and in helping test - learned something that has always stuck with me.

These automated phone systems are typically set with key word triggers to determine if the customer is getting pissed to try to minimize frustrated people launching at the CS reps and causing a longer call time.

If you drop an F-bomb along with "representative" or "agent" (etc), many will stop the maze and connect you to a person. ("Get me a fucking representative" is my go to). If it insists on keeping you hostage, "cancel account" will typically get you to a person who can advise.

Noting, some numbers are designed as closed-loop (self-help) where this won't work.