General Discussion

and planning to continue cutting the workforce.

But they're getting a lot of free publicity with this story about customer service.

The Bloomberg article that was published first

https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service

says Klarna's key goal this year is "to offer the first version of a digital financial assistant that Siemiatkowski hopes will eventually be able to negotiate on a customer’s behalf, for example securing the best interest rates and insurance premiums."

Which might backfire, too. See what I posted earlier today about AI and finance: https://www.democraticunderground.com/100220313020

And I believe Klarna is still using AI slop instead of images created by humans for marketing.

Plus they're planning to hire customer service reps as gig workers, so probably low pay.