Apple Users

KewlKat

(5,810 posts) Sun Dec 20, 2020, 01:50 AM Dec 2020

New iPad 12.9 - unable to get any Apps to download, even those purchased and on the iCloud

Is there a trick to downloading Apps? I had an iPad Pro 11 and it downloaded quickly and never an issue.

Trying to figure out what I'm doing wrong. I'm not getting any messages, it just spins...

I access APPS

Search for what I want

It brings it up, i click GET and that's as far as I can go. It never asks for my apple ID, etc.

thank you.

9 replies

= new reply since forum marked as read

Highlight:

New iPad 12.9 - unable to get any Apps to download, even those purchased and on the iCloud (Original Post) KewlKat Dec 2020 OP

well do you have internet access ? drray23 Dec 2020 #1

I've been imessaging and just sent a test email and all is well. KewlKat Dec 2020 #2

Apple customer service is great..give them a call Thekaspervote Dec 2020 #3

Power cycled yet? CloudWatcher Dec 2020 #4

It won't shut down........ :( KewlKat Dec 2020 #5

Apple support is good .... CloudWatcher Dec 2020 #6

Yes..a hard restart many times fixes all kinds of things Thekaspervote Dec 2020 #7

in SETTINGS, under GENERAL, scroll down to SHUTDOWN Tetrachloride Dec 2020 #8

Shutdown, now able to download the Apps....yippee... KewlKat Dec 2020 #9

drray23

(8,821 posts)

1. well do you have internet access ?

Reply to KewlKat (Original post)

Sun Dec 20, 2020, 01:52 AM

Dec 2020

check that if its spinning its trying to connect.

KewlKat

(5,810 posts)

2. I've been imessaging and just sent a test email and all is well.

Reply to drray23 (Reply #1)

Sun Dec 20, 2020, 01:58 AM

Dec 2020

Thekaspervote

(35,824 posts)

3. Apple customer service is great..give them a call

Reply to KewlKat (Original post)

Sun Dec 20, 2020, 02:16 AM

Dec 2020

CloudWatcher

(2,127 posts)

4. Power cycled yet?

Reply to KewlKat (Original post)

Sun Dec 20, 2020, 02:17 AM

Dec 2020

Have you turned off and on the iPad yet? Not just the normal dark screen, but a real power-down and reboot?

If it still fails to download apps after a real power cycle, I'd suggest going to settings and logging out of the iCloud (store) and then logging back it. It could be a problem trying to figure out your app store login status.

And no, there's no trick. It should "just work"

https://www.lifewire.com/turn-off-every-ipad-model-1999824

KewlKat

(5,810 posts)

5. It won't shut down........ :(

Reply to CloudWatcher (Reply #4)

Sun Dec 20, 2020, 02:23 AM

Dec 2020

guess i'll be phoning apple support in the morning...i'm too tired now to work thru this.

CloudWatcher

(2,127 posts)

6. Apple support is good ....

Reply to KewlKat (Reply #5)

Sun Dec 20, 2020, 02:30 AM

Dec 2020

But .. fyi. It sounds like WiFi is hosed. A force-restart would be the next step.

Good luck

https://support.apple.com/en-us/HT210631

Thekaspervote

(35,824 posts)

7. Yes..a hard restart many times fixes all kinds of things

Reply to CloudWatcher (Reply #6)

Sun Dec 20, 2020, 06:35 AM

Dec 2020

If you google hard restart it’s really simple

Tetrachloride

(9,703 posts)

8. in SETTINGS, under GENERAL, scroll down to SHUTDOWN

Reply to KewlKat (Original post)

Sun Dec 20, 2020, 10:26 AM

Dec 2020

KewlKat

(5,810 posts)

9. Shutdown, now able to download the Apps....yippee...

Reply to Tetrachloride (Reply #8)

Sun Dec 20, 2020, 11:17 AM

Dec 2020

THANKS TO ALL THAT HELPED.

d

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