Computer Help and Support

a kennedy

(36,910 posts) Sat Jan 12, 2019, 04:12 PM Jan 2019

This is a tracfone question.......sorry didn't know where else to put it......

when then say type “help to 611611”. How and where do I type it on my phone??? Am trying to change my passcode for my voicemail and I don’t know what they’re telling me to do with type help to 611611. So bad at these new fangled phones.

16 replies

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This is a tracfone question.......sorry didn't know where else to put it...... (Original Post) a kennedy Jan 2019 OP

Open up the text and this is the number you put in like a phone number kimbutgar Jan 2019 #1

Who's the recipient tho??? Or do I type "help611611" in that area?? and thanks. a kennedy Jan 2019 #2

Start a new text message Nictuku Jan 2019 #3

Tried that and was told it failed to send it...... a kennedy Jan 2019 #5

link LunaSea Jan 2019 #8

Thanks for this link it's now in in my bookmarks. a kennedy Jan 2019 #14

The number to send to is LunaSea Jan 2019 #4

It said it might charge us, then it said the call failed. a kennedy Jan 2019 #6

Do you have good reception on your phone where you are? Nictuku Jan 2019 #9

He's trying it again....and it looks like now it's working..... a kennedy Jan 2019 #10

It's working a kennedy Jan 2019 #11

I often text "Balance" to 611611 to find out how much data, how many minutes and text KCDebbie Jan 2019 #7

Thanks for this........ a kennedy Jan 2019 #12

Just tried this for my balances...... a kennedy Jan 2019 #13

Oh! This is post 611 for me... KCDebbie Jan 2019 #15

Ha ha, congratulations...... a kennedy Jan 2019 #16

kimbutgar

(27,770 posts)

1. Open up the text and this is the number you put in like a phone number

Reply to a kennedy (Original post)

Sat Jan 12, 2019, 04:14 PM

Jan 2019

a kennedy

(36,910 posts)

2. Who's the recipient tho??? Or do I type "help611611" in that area?? and thanks.

Reply to kimbutgar (Reply #1)

Sat Jan 12, 2019, 04:16 PM

Jan 2019

Nictuku

(4,695 posts)

3. Start a new text message

Reply to a kennedy (Reply #2)

Sat Jan 12, 2019, 04:23 PM

Jan 2019

The "phone number address' is 611611 and in the body of the message type the word help

a kennedy

(36,910 posts)

5. Tried that and was told it failed to send it......

Reply to Nictuku (Reply #3)

Sat Jan 12, 2019, 04:30 PM

Jan 2019

Shoot, and we tried calling tracfone and it’s all automated now, so really can’t talk to anyone live. Getting terribly frustrated. It’s actually for my husband, as it’s his voicemail box is full and he needs to get into his voicemail, but can’t because of this passcode business. Thank you for your help, and so sorry i’m such a blockhead.