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Susan Calvin

(2,181 posts)
Wed Jan 22, 2025, 02:09 PM Jan 22

An appropriate forum for my question may not exist.

This looks like it's more for minor repairs and cleaning and stuff, but it's the closest I could find so I'm going to ask

My Amana heat pump system that I got during the pandemic because it was basically the only thing I could get for a reasonable price has always been fine except for not heating well when the temperature gets low. It has an auxiliary radiant heat panel, but I've always been convinced it didn't work, or didn't work right.

I've been just putting up with it but I recently called a technician out to look at it, which was an interesting experience in itself as people don't seem to want to work on Amana units, or heat pumps at all. But I finally found someone.

He wasn't very good at explaining things, whether on purpose or not, so in frustration after he had messed with it a while I bought a thermostat that allowed me to turn the heat panel on manually, which my current thermostat does not. It was a Honeywell that both Amazon and Lowe's carry and that was listed as compatible with heat pumps with auxiliary heat panels. Oh, and with two stage units, which mine is.

Well, he said that one would not work with my system. He said I had to have one that cost $650 plus installation, but he did a lousy job of explaining why the one I bought wouldn't work and exactly how the one he proposed to sell me functioned so that I could determine if it would do what I wanted. He didn't even so much as show me a picture of it.

So I'm hoping somebody here might know enough about heat pumps to help me, or possibly someone here has an Amana unit and can tell me if they've used just a regular heat pump thermostat purchased from Lowe's or Amazon. I really don't understand why my unit should require a special thermostat, and, as I said, the one guy I found so far that would even work on it is no good at explaining.

TIA

13 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
An appropriate forum for my question may not exist. (Original Post) Susan Calvin Jan 22 OP
Need the model number. 58Sunliner Jan 22 #1
Thank you. Susan Calvin Jan 22 #4
You will find it on the heat pump unit inside the house. 58Sunliner Jan 22 #7
ASZC160361 Susan Calvin Jan 22 #8
Do you have the smart thermostat by Amana? 58Sunliner Jan 22 #9
No, I have a Honeywell. Susan Calvin Jan 22 #10
Great. I finally talked to my hvac guy. 58Sunliner Monday #11
Thank you so much. Susan Calvin Monday #12
As long as the thermostat supports 2 stage. 58Sunliner Monday #13
I live in AZ and have 3 heat pumps on my house. When climate change was in its infant stages in2herbs Jan 22 #2
I know the heat pump itself does not work well in low temperatures. Susan Calvin Jan 22 #3
Yeah, we installed those as well. The only thing that fixed the problem was climate change. nt in2herbs Jan 22 #5
Really? Susan Calvin Jan 22 #6

Susan Calvin

(2,181 posts)
4. Thank you.
Wed Jan 22, 2025, 02:33 PM
Jan 22

I'll see if I can find it. I had the manual, but I think the guy who initially installed it back in 2022 may have walked off with it. And I can't check with him because he is deceased and his one horse company is therefore defunct.

Susan Calvin

(2,181 posts)
8. ASZC160361
Wed Jan 22, 2025, 02:55 PM
Jan 22

My heat pump unit is in the attic, where I haven't been in over a decade. But I managed to locate the warranty paper, which had the model number and serial number. No, the air filter is not clogged. The thermostat reminds me when to change it.

The heating function has basically never worked well when it got cold enough, and I've basically always been convinced that the radiant heat panel is either not functioning at all or not functioning correctly. Everything else about the unit is great.

Susan Calvin

(2,181 posts)
10. No, I have a Honeywell.
Wed Jan 22, 2025, 03:40 PM
Jan 22

I think it was the only thing the guy that installed it could get during the pandemic. I have no idea if it's smart or not. What the person that came out and messed around with it wanted to do was install a very expensive Amana thermostat. However, he couldn't or wouldn't even show me a picture of it or direct me to the manual, and couldn't or wouldn't explain very well why that would fix my problem.

I finally tracked it down myself, sent him a picture, and he said that this one that I found was the thermostat that he proposed. I also found a really good price on it.

https://bosashop.com/products/goodman-comfortnet-ctk04-708979/?msclkid=3d4817b2296b181c8b8470237f26e62d

58Sunliner

(5,142 posts)
11. Great. I finally talked to my hvac guy.
Mon Jan 27, 2025, 01:08 AM
Monday

You can tell if the thermostat should work by the wires that attach to it, and if it supports 2 stage systems, which I believe your hvac is. If you pull the thermostat away from the wall and see the same wires, which are color coded, and they match the new thermostat wire leads, you should be good to go. Your fan should be set to auto, so it will not run all the time. The expensive thermostat from Amana called the Smart Thermostat, that supports the Comfort Bridge features, which your hvac has, is probably a good choice as well. The problems arise when someone has jumpered the wires on the control panel of your unit to allow a configuration to a different thermostat. If you live in RVA I know a guy. Good luck! If you need to you can send me a photo and my guy can tell you how to switch it out. It's pretty easy.

Susan Calvin

(2,181 posts)
12. Thank you so much.
Mon Jan 27, 2025, 06:18 AM
Monday

Yes, it is two stage. I am coming to regret that, since a lot of places don't want to work on it.

Unfortunately I'm in Texas. And I mean that "unfortunately" in more than one sense.

So if the wires in the wall match the thermostat it's good?

That great price on the Amana thermostat turned out to be something weird. The email bounced and the phone number just makes beeps. Oh well.

58Sunliner

(5,142 posts)
13. As long as the thermostat supports 2 stage.
Mon Jan 27, 2025, 11:00 AM
Monday

I looked for an installation manual for yours but first pass came up with nothing. Amana wants only techs to call as well, which is pretty crappy of Amana. You might call hvac supply houses in your area and ask what is compatible with your unit. They should have the reference materials. Some do retail sales.

in2herbs

(3,370 posts)
2. I live in AZ and have 3 heat pumps on my house. When climate change was in its infant stages
Wed Jan 22, 2025, 02:24 PM
Jan 22

we would get freezing or below freezing temps. This is when I learned that heat pumps do not work efficiently in cold weather. We suffered along for a few years and now that climate change is no longer in its infant stages and the desert is not subject to freezing temps there are no longer problems with the heat pump putting out heat.

Susan Calvin

(2,181 posts)
3. I know the heat pump itself does not work well in low temperatures.
Wed Jan 22, 2025, 02:32 PM
Jan 22

That's why it has an auxiliary radiant heat panel. The thing that I'm convinced doesn't work right.

in2herbs

(3,370 posts)
5. Yeah, we installed those as well. The only thing that fixed the problem was climate change. nt
Wed Jan 22, 2025, 02:34 PM
Jan 22

Susan Calvin

(2,181 posts)
6. Really?
Wed Jan 22, 2025, 02:35 PM
Jan 22

Well, maybe the problem isn't fixable then. I was assuming the heat panel would do the trick if it could be got to work right, because on my old unit the heat panel worked just as it was supposed to no matter how cold it got. As long as I was willing to pay for the electricity.

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