Want shorter lines on Election Day? It's a science, and selfie stations help
For example, Stewarts research has found that check-in stations are one of the worst bottlenecks on Election Day. But having an extra person to check in voters allows twice as many voters to get their ballots and start filling them out. That makes the wait shorter, which is key, but also can just make people feel that things are moving faster.
Stewart points to Disney theme parks as a great example. One of the members of the Presidential Commission on Election Administration was Brian Bitton, then the vice president of global park operations at Walt Disney Parks and Resorts. The commission held one of its meetings at Disney World, Stewart said, to gain real-world context on how lines can be improved even when they cant be shortened.
Along with trying to make lines shorter, he said, Disney did things to manage how people were thinking about the lines they encountered.
That meant giving people things to do while in line, which in an electoral context could look like giving someone a sample ballot to consider. It also meant giving people live tracking of how long the lines are, so they can decide when to go or know what to expect.
https://bridgemi.com/michigan-government/want-shorter-lines-on-election-day-its-a-science-and-selfie-stations-help/