When Ernest attempted to open the front trunk, commonly called the frunk, to retrieve his son’s baseball equipment, he found it would not open. The vehicle’s latch was stuck, preventing access to the gear.
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The situation worsened when the Cybertruck went into limp mode after detecting the frunk was not fully closed. Limp mode severely limits the vehicle’s speed to 15 miles per hour (about 24 kilometers per hour), restricting its movement. Ernest explained the predicament: “So, while I had problems driving to the game, I was now only allowed a maximum speed of 15MPH.” This left him stuck, unable to quickly resolve the situation or safely drive the vehicle to the service center.

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After multiple attempts to troubleshoot, including screen resets and power shutdowns suggested by Tesla support, the Cybertruck ultimately had to be towed on a flatbed truck. Ernest recounted the moment: “I ended up with a $50 Uber bill, and 28 ten-year-old kids went from thinking the Cybertruck was the coolest vehicle to pointing and laughing as it was towed away on a flatbed truck.” The public nature of the breakdown turned the vehicle from a source of pride to an object of ridicule in front of the children.

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The latch mechanism itself was faulty, making remote or manual power-assisted solutions ineffective.